General Terms and Conditions (GTC)

Preamble/ Seller's identity/ Access to professional and trade rules (if applicable)

The preamble recalls the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also indicates the professional and commercial rules to which the seller intends to adhere.
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These conditions include the following information:

• Means of reproduction and archiving of the present conditions
• Legal notice of the CraftiMania website
• The general conditions of use of the CraftiMania website
• The essential characteristics of the goods offered
• The different steps to follow to conclude an online contract
• Technical means for identifying and correcting data entry errors
• The languages offered
• How the contract is archived and accessed
• How to consult the professional and commercial rules to which the seller intends to adhere
• Legal and contractual guarantees
• Delivery times, costs and terms
• delivery tracking and the costs of remote communication techniques
• prices
• payment terms and security measures
• Details of how to exercise the right of withdrawal,
• Contract duration and price validity.

Last update DATE



CraftiMania is a service of CraftiMania

Email : support@craftimania.com

 

To view the legal information for the CraftiMania website, click here [LINK to legal notice]

To see the general conditions of use of the CraftiMania website click here [LINK to GTC]

 

It is hereby clarified that the present conditions exclusively govern sales by the CraftiMania website.

These conditions are intended for consumers who have full legal capacity. These conditions apply to all orders placed on this site.

CraftiMania is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, CraftiMania respects current quality and manufacturing standards.

If the product and/or the characteristics do not correspond to the product received by the customer. We invite you to click here [LINK to REFUND POLICY] to view CraftiMania's refund policy.

These terms and conditions are presented in English.

Section 1 - The various stages involved in concluding an online contract

• Control

On the Internet: https://craftimania.com or www.craftimania.com

You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on "Add to basket". At any time while browsing our site, you can validate your order by clicking on "Payment".

• Contract validation

When you click on "Payment", a confirmation message appears. It summarizes all the products and options you have selected. On this page, you can either update your basket by modifying quantities and/or deleting items, or continue by ticking the boxes: "I accept the terms and conditions" and "Secure payment".

You must check all the information provided on the order form, and in particular all the information required for delivery (delivery address, code number, telephone numbers, etc.). The prior collection of the Internet user's identification details (first name, surname, e-mail address, bank details, etc.) facilitates the contract conclusion stages. Customers can therefore save their details by ticking the "Save my details for next time" box. (Click here to view our privacy policy)  [LINK to PRIVACY POLICY] 

If you don't need to modify the form and want to continue with your order, click on "Continue to shipping method".

To continue with your order, click on "Continue to payment method" and then "Place my order".

After payment on our secure server (see "Payment"), an acknowledgement of receipt is displayed. It confirms that your order has been registered and informs you that a confirmation e-mail will be sent to you as soon as possible.

In the event of product availability risk, we reserve the right to refuse orders for the same product above a certain quantity (over 100).

• Technical means for identifying and correcting errors

At any time, you can identify and correct any errors you may have made when entering your data. If you become aware of an error after the contract has been concluded, you should contact us (click here to access the "contact us" section) click here [LINK to CONTACT FORM] 

 

Section 2 - Archiving and access to the contract

We will archive contracts, order forms and invoices on a reliable and durable medium.

You have the right to access these documents for orders of €120 or more.

 

Section 3 - Legal and contractual warranties

• Legal warranties

In accordance with the legal provisions in force relating to the conformity of the goods to the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will reimburse, repair or exchange any product that appears to be defective, damaged or damaged or that does not correspond to your order.

We will also reimburse you for the full cost of returning the product to us upon presentation of proof of purchase. (Photo, video, etc.)

In this case, we invite you to read our Refund Policy.

• Liability

We do our utmost to satisfy you. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable in the event of a fortuitous event, force majeure, unforeseeable and insurmountable act of a third party to the contract, or failure of the product to comply with foreign legislation in the event of delivery in a country other than Switzerland.

Section 4 - Delivery times, costs and conditions

• Terms of delivery

We will deliver the products to the address indicated on the order form.

• Delivery time

We will deliver no later than the date indicated in your order confirmation message. (17 to 21 working days)

In the event of a delay in delivery, we will inform you by e-mail as soon as possible and propose a new date.

If the product ordered is not available, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

• Delivery charges

Delivery costs vary depending on the product.

• Delivery tracking

You can contact us by e-mail if you have any questions about your delivery (click here to access the "contact us" section) [LINK to CONTACT FORM] 

 

Nevertheless, we remind you that we offer the "Order Notification" service, which gives you real-time notifications of the status and progress of your order (on average, 1 notification every 2 days).

Section 5 - Pricing

The prices of our products are indicated in CHF including VAT.

You must also check whether the products you order may be imported into or used in the country of destination.

Section 6 - Payment methods and security features

We do not collect your payment until your order has been dispatched. You are therefore free to cancel your order until it has been handed over to our carrier for shipment. As soon as your order has been handed over for shipment, you will receive an e-mail informing you that we will collect your payment.

However, it may sometimes happen that payment is collected when the contract is concluded.

• Means of payment

There are several ways to pay for your purchases on CraftiMania

- By credit card: Visa, MasterCard, American Express, other cards:

Payment is made via the secure bank servers of our partners STRIPE. This means that no banking information concerning you is transmitted via our site.

Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by the bank you have chosen.

• Security

Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against any intrusion, we do not store credit card numbers on our computer servers.

 

Section 7 - Satisfied or your money back: how to exercise your right of withdrawal

In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not have to justify your decision or pay any penalty. With the exception of the cost of returning the goods, which remains at your expense, we will reimburse all sums paid within 30 days of your withdrawal. At our suggestion, you may also opt for another method of reimbursement.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the particular specifications of the consumer, or for audio, video or computer software recordings unsealed by the customer.

Section 6 - Duration of the contract and validity of the price.

The products remain the sole property of CraftiMania until full payment has been received by PayPal or Stripe.

Our price offers are valid only within the double limit of the validity period of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Section 7 - Applicable legislation/ Jurisdiction

These terms and conditions are governed by Swiss law.

In the event of any dispute as to form or substance, the Swiss courts shall have exclusive jurisdiction.

Section 8 - Contacting us/after-sales service

If you wish to contact us, our customer service department can be reached at the following address: support@craftimania.com

Section 9 - Personal information

We collect your personal data for the management of your orders and the follow-up of our commercial relations.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and object to any personal data concerning you. All you have to do is write to us online at Customer Service, giving us your surname, first name, e-mail address, address and, if possible, your customer reference number. (See "Privacy policy")

Section 10 - Supplier & Owner Agreement

a.The supplier and the owner of the online store are each designated by the term "party" or both by the term "parties" ;

The supplier manufactures and supplies various products;
c.The owner of the online store operates one or more websites which facilitate the search, purchase and payment of various products from various suppliers;

d.The parties wish to set up a drop-shipment cooperation, which is a retail delivery method in which the webshop owner does not keep the goods in stock, but transfers end-customer orders and shipping details directly to the supplier, who then ships the goods directly to the end-customer;

The owner of the webshop will, in the course of its aforementioned activity, act as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The owner of the online store will therefore not receive or import the products, and the owner of the online store will only inform the supplier of the purchase orders that have been placed;

f. In addition, the webshop owner acts as the end customer's representative and will therefore be the end customer's main contact person: The webshop owner will make the payment on behalf of the end customer.

Appendix 1: Consumer Code provisions concerning the legal warranty of conformity

Article L211-4

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.

Article L211-5

To conform to the contract, the goods must :

1° Be fit for the use normally expected of similar goods and, where applicable :

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- have the qualities that a purchaser may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L211-6

The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L211-7

Defects of conformity which appear within six months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.

The seller may rebut this presumption if it is not compatible with the nature of the good or the alleged lack of conformity.

Article L211-8

The buyer is entitled to demand that the goods conform to the contract. He may not, however, contest conformity by invoking a defect of which he was aware or could not have been unaware when he contracted. The same applies when the defect is due to materials supplied by the buyer.

Article L211-9

In the event of a lack of conformity, the buyer may choose between repair and replacement.

However, the seller may not proceed according to the buyer's choice if this choice would entail a cost that would be manifestly disproportionate to the other option, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded, or keep the goods and have part of the price refunded.

The same option is available to him:

1° If the solution requested, proposed or agreed under article L. 211-9 cannot be implemented within one month of the buyer's complaint;

2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and their intended use.

However, the sale may not be rescinded if the lack of conformity is minor.

Article L211-11

The application of the provisions of articles L. 211-9 and L. 211-10 shall be at no cost to the purchaser.

These same provisions do not prevent the award of damages.

Article L211-12

Any action arising from a lack of conformity shall be barred after two years from the date of delivery of the goods.

Article L211-13

The provisions of the present section do not deprive the purchaser of the right to bring an action arising from redhibitory defects as provided for in articles 1641 to 1649 of the French Civil Code, or any other action of a contractual or extra-contractual nature recognized by law.

Article L211-14

The final seller may take recourse action against successive sellers or intermediaries and the producer of the tangible personal property, in accordance with the principles of the Civil Code.

Appendix 2: Civil Code provisions concerning the warranty against hidden defects

Article 1641

The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1642

The seller is not bound by apparent defects of which the buyer has been able to convince himself.

Article 1642-1

The seller of a building to be constructed may not be discharged, either before acceptance of the work, or before the expiry of a period of one month after the purchaser has taken possession, from construction defects or conformity faults which are apparent at the time.

The contract may be rescinded or the price reduced if the seller undertakes to repair the defect.

Article 1643

The seller is liable for hidden defects, even if he is unaware of them, unless he has stipulated that he will not be bound by any warranty.

Article 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded, as arbitrated by experts.

Article 1645

If the seller was aware of the defects of the thing, he is bound, in addition to restitution of the price he received, to pay all damages to the buyer.

Article 1646

If the seller was unaware of the defects, he will only be obliged to refund the price and reimburse the buyer for the costs incurred by the sale.

Article 1646-1

The seller of a building to be constructed is bound, from the time of acceptance of the work, by the obligations which architects, contractors and other persons bound to the owner by a contract for the hire of work are themselves bound to pursuant to articles 1792, 1792-1, 1792-2 and 1792-3 of the present code.

Successive owners of the building benefit from these guarantees.

There will be no need to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of the present code and to assume the guarantee provided for in article 1792-3.

Article 1647

If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and the other damages explained in the two preceding articles.

However, loss due to a fortuitous event will be for the buyer's account.

Article 1648

Actions arising from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.

In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the defects or apparent lack of conformity.

Article 1649

It does not apply to sales made by judicial authority.