Refund Policy

Preamble:

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It should also preferably be in its original packaging.

The above admission will be different if your item is defective or damaged upon receipt of the package, in which case please follow the procedure described in the exchange section (below).

Section 1 - Refunds (if applicable):

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you if your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time.

Section 2 - Late or missing refunds (if applicable) :

If you have not yet received a refund, check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially issued.

Then contact your bank. There is often processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at support@craftimania.com.

Section 3 - Sale Items (if applicable):

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Section 4 - Exchange (if applicable):

We will only replace items if they are defective and/or damaged. If you need to exchange it for the same item, please send us an e-mail to: support@craftimania.com

In this e-mail, we invite you to attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your parcel.

Section 5 - Delivery:

To return your product, please send us an e-mail: support@craftimania.com

Customer address

You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary. (24 to 37 working days)

If you are shipping an item over 75 CHF, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.